We understand that organising your event can sometimes be a daunting experience, particularly if you're organising it from afar. We are more than happy to answer any queries you may have about our cakes and service either via phone or email. Visit our Contact Us page for details.
Below you will find some common questions answered to assist you with ordering your wedding cake.
QWhere are you located, and can we meet you in person?
ACrystalbrook Patisserie is a fully licensed and registered professional cake business located at a private residence in Mackay. We deliver frequently to all Whitsunday Island Resort and mainland venues, as well as Mackay and Bowen. Our cakes have also reached as far as Townsville to the north, and Brisbane to the south. If you would like to meet us in person, please contact us to arrange an appointment where we can meet for coffee and discuss our favourite topic with you, cakes! :)
Q I'm getting married on Hamilton Island or Daydream Island - why can't I order through the online store? A Due to logistics and third parties for island venues, further fees and charges may be applicable to transport your cake to Island Resorts. We work closely with your wedding planner for your wedding cake and goods purposed for weddings. Your wedding planner will handle payments on your behalf to ensure a seamless process with your wedding planning along with the rest of your wedding services.
QI have my own cake design in mind? Are you able to re-create it?
A Yes, while our preference is to design unique cakes, if you have your heart set on a cake design you've seen on pinterest etc, please forward through any inspirational pictures you have in mind and we will put out own spin on it.
QDo you Deliver?
A Yes, we deliver your cake free of charge to all Mackay venues, deliveries to Airlie Beach, Whitsunday Island venues, Bowen, Sarina, Cape Hilsborough and surrounding out areas will incurr a delivery fee, included in your quote. We don't offer pick-up for wedding cakes as we prefer to personally handle your cake for safe keeping to your venue. Birthdays and Other events do have a pick-up option. All Island cakes are transported via Ferry and carefully handled as freight. Your co-ordinator will retrieve your cake from the ferry and transport to your selected reception venue.
QHow do you size my cake, and how much will my cake cost?
A We will quote for your cake according to guest numbers which will determine your cake size, for either a tea and coffee portion (1 inch x 1 inch x 4 inches) or dessert portion (1 inch x 2 inches x 4 inches) industry standard. It is difficult to generalise pricing with so many elements affecting price. Please visit our 'how to order' page to obtain a quote for all custom cakes.
QAre we able to sample our chosen cake flavour?
A Yes, sample boxes are available to purchase for a non-refundable fee of $30, to taste four selected flavours from our cake flavours and icings page. We prefer to stick with tried and tested recipes and are always adding more delicious options by the season.
Q I'd like to discuss my cake with you in person A Of course! Please visit our contact us page to arrange an appointment
QHow much notice do you need to order a cake? A For weddings, once quoted, we appreciate confirmation of your booking on or before three months prior to your wedding. All other event cakes, such as birthdays etc are best booked at least 8 weeks in advance as availability can become limited. Online stocks require a minimum of 72 Hours notice. Haven't found your answer here? Visit our contact us page and email or phone us for further enquiries. We are happy to answer any questions about our cakes or service today.
